退款政策

Every Crystalyve piece is made to order — crafted after you place your order, made only for you. Because of this, we can accept returns or exchanges solely for defects in craftsmanship.

If your piece arrives with a defect, please write to hello@crystalyve.com within 7 days of delivery with photos of the issue. We will remake your piece free of charge, or refund you — your choice.

For non-defective pieces, please measure your wrist carefully before ordering, as we are unable to accept returns or exchanges.

Return shipping is the buyer's responsibility, except for defective items, for which we cover the cost.